Frequently Asked Questions

Everything you need to know about shopping with Kastoor

How long does shipping usually take?

Orders are typically processed within 1-2 business days. Domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.

How can I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are Kastoor garments ethically made?

Yes, we are committed to sustainable fashion. Our garments are produced in certified factories that ensure fair wages, safe working conditions, and reduced environmental impact.

Can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.